AI Tool Cuts Training Time, Wins Gold for Learning Innovation

Creating effective employee training used to take weeks or months of painstaking work. Now, artificial intelligence is changing that timeline dramatically while making the learning experience better for everyone involved.

TTEC, a global customer experience technology company, won a Gold Award at the Brandon Hall Group Technology Excellence Awards on January 15, 2026. Their Learning Wizards Suite took top honors in the Best Advance in Generative AI Learning Solution category, recognized for cutting development time and raising quality standards.

The system works by combining AI speed with human wisdom. It uses artificial intelligence to accelerate the tedious parts like needs assessment and skills mapping, then keeps humans in the loop to ensure quality and consistency throughout the design process.

"By combining cutting-edge external technology with our proprietary learning prompts and knowledge graphs, which are grounded in learning science, we create end-to-end, AI-driven curricula focused on building the skills that drive real business results," said Julie Stone, TTEC's Chief Learning Officer.

The Brandon Hall Group judges evaluated solutions based on innovation, functional excellence, and measurable business impact. TTEC's approach stood out because it doesn't just make things faster. It delivers training programs that actually improve employee performance and business outcomes.

The Ripple Effect

This technology represents more than just corporate efficiency. When companies can train employees faster and more effectively, workers gain valuable skills sooner, customers receive better service, and businesses can adapt more quickly to changing needs.

The advancement also signals how AI can enhance human expertise rather than replace it. The Learning Wizards Suite still requires skilled learning designers to guide the process and ensure quality. It simply frees them from repetitive tasks so they can focus on creative problem-solving and strategic thinking.

Other organizations are taking notice. TTEC will be honored alongside other winners at the Brandon Hall Group HCM Excellence Conference in West Palm Beach, Florida, from February 9-12, 2026, where industry leaders will gather to share innovations in learning and development.

The win validates what many workplace experts have hoped: that AI can make professional development more accessible and effective for everyone, from Fortune 500 companies to smaller organizations that previously lacked resources for sophisticated training programs.

Better training means better-prepared employees who can serve customers more effectively and feel more confident in their roles.