Bihar is setting an inspiring example of people-first governance with a groundbreaking initiative that promises to transform how citizens interact with their government. Chief Minister Nitish Kumar has announced a thoughtful policy that will ensure government officials are available to meet citizens at their offices every Monday and Friday, starting January 19, 2026.

This welcome change addresses a common challenge faced by ordinary people across the state. Too often, citizens would arrive at government offices seeking help, only to find officials absent, leading to wasted time and mounting frustration. Recognizing this pain point with empathy and understanding, the Bihar government has taken decisive action to bridge the gap between bureaucracy and the people it serves.

"When common people go to government offices with their problems, the officials are not present, which causes them inconvenience," Chief Minister Kumar explained in his announcement. His government's response demonstrates a genuine commitment to removing obstacles that make daily life difficult for Bihar's residents.

The initiative's comprehensive scope is particularly impressive. It will extend across all levels of government administration, from village Gram Panchayats and police stations to block, subdivision, district, and state-level offices. This ensures that whether someone lives in a remote village or a major city, they will have meaningful access to the officials who can help them.

What makes this policy especially encouraging is its attention to dignity and comfort. Government offices will be required to provide proper seating arrangements for visitors, along with essential amenities like drinking water and restroom facilities. These thoughtful touches show that the government views citizens not as supplicants, but as valued partners in governance who deserve respect and consideration.

Accountability is built into the system through a complaint registry that will track all issues raised by visitors. Continuous monitoring mechanisms will ensure that problems don't simply get recorded and forgotten, but receive genuine follow-through and resolution. Officials have been specifically instructed to meet people respectfully, listen with sensitivity, and resolve issues promptly.

This initiative is part of Bihar's ambitious 'Saat Nischay-3' (Seven Resolves-3) program, launched following the formation of the new government in November 2025. The program's overarching goal is to propel Bihar into the ranks of India's most developed states within five years. At its heart is the principle of 'Sabka Samman-Jeevan Aasaan' — Respect for All, Ease of Living — a philosophy that puts human dignity and practical assistance at the center of governance.

Chief Minister Kumar's confidence in this initiative is well-founded. By making government more accessible and officials more accountable, Bihar is demonstrating that responsive governance isn't just an ideal but an achievable reality. The government has even invited citizens to share suggestions for improving the arrangement through January 10, showing an ongoing commitment to collaborative problem-solving.

This heartening development offers hope not just for Bihar's residents, but as a model for people-centered governance that other regions might emulate. When governments prioritize accessibility, accountability, and human dignity, everyone benefits.