Man Who Made 10,000 Care Packages Gets Surprise Gift

One man told James Symons that a simple care package was the first gift he'd ever received in his entire 60 years of life.

That moment in 2017 was exactly why Symons started Toolbox Project Niagara. He noticed other community members helping unhoused people in the Niagara region and wanted to contribute too. His solution was creating care packages filled with hygiene products, snacks, winter gear, and something fun.

The goal for year one was 25 packages. The community rallied behind him, and he delivered 364. The next year brought 550 packages. The numbers kept climbing, and this year Toolbox will deliver its 10,000th care package.

His longtime friend Ryan Dudley watched this seven-year journey unfold and decided James deserved recognition. Dudley nominated Symons for a Random Act of Kindness award through Niagara-on-the-Lake Local.

Symons remembers their university days fondly, when Dudley worked on the basketball team and always treated behind-the-scenes staff with respect. "He never treated me like I was less," Symons said. "He always treated me like I was part of the team."

The surprise came when Symons thought he was just hearing about an upcoming game. Instead, players from his favorite team, the Niagara River Lions, showed up to meet him. The gift included a VIP game experience and the chance to meet his favorite player, Keonté Kennedy.

"I was surprised. I really had no idea what was happening," James said. "The River Lions are just full of class. The players are humble and down to earth."

The Ripple Effect

While Symons appreciated the recognition, he quickly redirected credit to the community and his family. His parents have been there from the start, gathering supplies and delivering packages. Volunteers affectionately call them "the elves."

The Toolbox Project shows how one person's simple idea can snowball into massive community impact. What started as 25 care packages has grown into 10,000 acts of dignity for people who often feel invisible.

As another giving season approaches, Symons reflects on the journey with gratitude for the friendships and partnerships that made it possible.