Robot Concierge Now Greeting Travelers at San Jose Airport

Travelers passing through San José International Airport now have an unexpected helper greeting them at Terminal B: a multilingual robot named José.

The humanoid robot, created by local startup IntBot, can answer questions and provide real-time flight information in more than 50 languages. It represents a new approach to airport customer service, combining cutting-edge AI with practical assistance that travelers actually need.

Unlike many humanoid robots being developed for factories and warehouses, IntBot focused on creating a robot designed specifically for interacting with people. The Sunnyvale company launched in 2024 with a clear mission: build robots that can help customers in retail and hospitality settings without feeling creepy or uncomfortable.

José uses what the company calls "social intelligence" to understand what people are asking and respond naturally. During a recent test run at a major tech conference, the robot successfully greeted thousands of visitors and answered their questions while stationed at a help desk.

The timing couldn't be better for San José. Levi's Stadium, located closest to this airport, will host matches during the 2026 FIFA World Cup, bringing thousands of international visitors to the Bay Area.

"We expect thousands of visitors from around the world for the FIFA World Cup, and thanks to IntBot, they'll receive clear directions, real-time terminal information, and answers in more than 50 languages," said San José Mayor Matt Mahan.

The Ripple Effect

This four-month pilot program reflects San José's broader commitment to using technology to genuinely improve people's lives. As the gateway to Silicon Valley, the airport regularly partners with local tech companies to test innovations that could help travelers everywhere.

The robot deployment demonstrates how AI can enhance accessibility and customer service in busy public spaces. For international travelers navigating an unfamiliar airport, having instant access to information in their native language could transform a stressful experience into a welcoming one.

Airport Director Mookie Patel sees José as more than just a helpful gadget. "By piloting IntBot, we're exploring how artificial intelligence can enhance the passenger journey while reinforcing SJC's role as the gateway to Silicon Valley," he said.

The success of this pilot could pave the way for similar robots in airports, hotels, and shopping centers worldwide, making travel and public spaces more accessible for everyone.