Students Help 190 Neighbors Secure $194K in Tax Refunds

Forty-nine student volunteers at Western Washington University just wrapped up a tax season that put real money back into the pockets of their neighbors who need it most. Through the campus Volunteer Income Tax Assistance program, these trained volunteers helped 190 local taxpayers secure more than $194,000 in refunds.

The program focuses on helping people who often struggle to afford professional tax services: low and moderate income families, people with disabilities, and those with limited English proficiency. Every dollar saved on tax preparation fees is money that can go toward rent, food, or childcare instead.

Darlene Mercado, a senior accounting major from Everett, knows exactly why she volunteers. "Seeing their faces when they see their refund is probably the best moment for me," she said. After helping one taxpayer secure a good refund last year, the woman told Mercado, "I hope you have a wonderful life." That moment stuck with Mercado, and this year, the same woman returned for help.

The program grew dramatically this year after a fall training session drew over 90 interested student volunteers. Mercado arrived thinking she was in the wrong room because so many students showed up. That surge in volunteers meant the program could help more taxpayers than ever before.

Students complete a rigorous training course led by accounting professor Zander Liu, learning IRS ethics, tax law, and cultural competency before touching a single return. For complex cases, retired CPA Robynn Troiano and Associate Dean Steve Smith provide backup support.

Johnny Dinh-Nguyen, a third year accounting major from Bellingham, joined the program to gain real world experience. "It's actually impossible to memorize every single tax rule," he explained. "The only way you can really get better at tax is to experience it." As a student leader this year, he helped recruit volunteers, review returns for accuracy, and keep operations running smoothly during the busy season from mid-February to mid-April.

The Ripple Effect

These student volunteers are learning more than tax codes. They're discovering the power of using professional skills to serve their community. Mercado stepped far outside her comfort zone to become a site coordinator, learning to speak up and mentor newer volunteers. She graduates in June and starts work at a tax firm in July that values community service.

The program creates a cycle of giving that extends beyond tax season. Taxpayers return year after year, building trust with volunteers who genuinely want to maximize their refunds. Students gain confidence and real experience they can't get from textbooks. And families keep money they desperately need for daily expenses.

Communities thrive when people with skills use them to help neighbors in need.