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7254 results for "customer reviews"
Amazon accidentally blocked some longtime customers from reading product reviews while trying to stop AI bots. The company now says it's working to restore access for real shoppers caught in the crossfire.
Stanford researchers created an AI system that helps scientists write better, kinder peer reviews. The tool analyzed 20,000 reviews and helped reviewers be more specific and professional.
When angry internet users flooded a Singapore restaurant with one-star reviews over a $1.57 water fee, something unexpected happened. Sympathetic diners fought back with five-star reviews, turning an online mob into a debate about fairness.
For decades, Costco customers have relied on a charmingly analog system to order custom cakes: fill out a paper slip, drop it in a box, and hope for the best. Now the beloved retailer is launching an app that lets shoppers customize and order cakes from their phones.
Travel platform Klook analyzed 374,000 verified reviews and discovered something wonderful: lesser-known destinations create richer, more emotional connections than famous tourist hotspots. The reviews reveal travelers tell vivid stories about hidden gems, reflecting on meaningful moments that stay with them long after returning home.
Australia's government has launched a rapid review of its aged care assessment system after families reported delays in receiving support. The three-month review will examine how the algorithm prioritizes cases.
Former Major League pitcher Jeremy Guthrie transformed his childhood sneaker obsession into Custom Cleats, a business that converts any shoe into game-ready footwear for everyone from 3-year-olds to MLB All-Stars. His company gained massive attention when Michael Lorenzen pitched a no-hitter wearing custom Vans cleats that now live in the Baseball Hall of Fame.
Nigerian customs officers saved five endangered pangolins from wildlife traffickers in Taraba State, part of a February operation that also stopped $32,000 worth of smuggled goods. The rescued animals will now receive professional care at a wildlife sanctuary.
Scientists who share their peer review reports publicly see their papers retracted less often, new research shows. The finding suggests transparency might be a powerful indicator of research quality.
The AI revolution isn't removing humans from the equation. Companies are discovering that the most powerful AI systems work best when teams get closer to customers, not farther away.
A Subway employee calmly denied service to a demanding customer who refused to show respect, then simply moved on to help the next person in line. The moment, captured on TikTok, has millions celebrating her quiet dignity.
When Ring users raised privacy concerns about a controversial partnership, Amazon listened and reversed course. The tech giant's decision shows how customer voices can drive meaningful change in an era of growing surveillance worries.
Weather device company AcuRite listened when longtime customers raised concerns about being forced onto a buggy new app. The company is now delaying its planned shutdown until the new software actually works as well as the old one.
Africa's free trade body wants to share Nigeria's homegrown customs technology with the entire continent. The digital system could end border delays and boost trade between African nations.
When Apple dropped the price on its $3,300 display, customers who paid more got a surprise refund with no hoops to jump through. The tech giant's refreshingly direct approach shows how simple doing the right thing can be.
A Heidelberg University graduate turned a pitch competition idea into a real company helping small businesses get more customer reviews. Now he's using automated tools to make sure great local shops don't stay hidden.
Nigerian customs officers intercepted over 220 shipments of illegal goods worth $2 million, including dangerous drugs and banned items threatening local industries. The operation also recovered nearly $500,000 in lost tax revenue while protecting communities from harmful substances. #
The pet supply company that sends sympathy cards when customers lose their pets just proved kindness is profitable. After years of losses, Chewy's focus on "empathy at scale" helped deliver $223 million in profit.
Gopal K Gureja spent 60 years proving that great customer service isn't a cost center—it's the product itself. At 90, he just released his latest book to make sure the next generation gets it right.
Digital bank Monzo resolved a technical issue that temporarily left millions unable to make card payments or transfers. The UK fintech giant's backup system helped many customers stay connected during the brief disruption.
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