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Southwest Airlines just reversed a controversial policy, now offering free adjacent seats to plus-size passengers and those with disabilities right at the gate. The change eliminates the previous requirement to pay upfront and wait months for a refund.
When Spirit Airlines suddenly ceased operations, Captain Jon Jackson's retirement flight was canceled. His son's airline, Southwest, stepped in with a touching surprise.
When Spirit Airlines suddenly collapsed, Captain Jon Jackson's final flight was canceled. Southwest Airlines stepped in to give him the retirement celebration he deserved.
When Captain Jon Jackson's airline shut down on what should've been his retirement flight, rival Southwest Airlines stepped in with a heartwarming tribute. The aviation community proved that compassion crosses company lines.
Southwest Airlines just launched "Independence One," a special red, white and blue aircraft celebrating America's upcoming 250th birthday in 2026. The airline is pairing the patriotic plane with $250,000 in grants to support community volunteer work across the country.
When Cruz returned home cancer-free after battling stage 4 neuroblastoma, Southwest Airlines flight attendants surprised him with an in-flight celebration that brought the entire cabin to tears. Dozens of passengers wrote heartfelt messages on napkins for the tiny hero.
When a Southwest Airlines flight attendant announced that 2-year-old Cruz had just beaten stage 4 cancer, strangers filled the cabin with messages of love. One family's journey home became an unforgettable celebration at 30,000 feet.
A Colorado kindergartner's eagle eye for detail earned him a dream trip to Southwest Airlines headquarters. William Hines thought he found a mistake in a pilot training manual, and the airline rewarded his curiosity with an unforgettable experience.