
16-Year-Old Busboy's Essay Became Ritz-Carlton's Motto
A teenage busboy wrote an essay about treating everyone with dignity that became the foundation of Ritz-Carlton's legendary service philosophy. Horst Schulze's simple observation changed luxury hospitality forever.

%2Ffile%2Fattachments%2Forphans%2FRiaan-BalkanNewShop-1_334839.jpg)







