Read the latest positive news, breakthroughs, and inspiring stories about customer satisfaction, curated daily by BrightWire.
American travelers are happier with airports than they've been in years, even as passenger numbers reach near-record levels. Billions in upgrades to terminals and gates are transforming the flying experience across the country.
Electric vehicle owners are significantly more satisfied with their cars than gas-powered vehicle drivers, according to a new JD Power study. Battery electric vehicles scored 22 points higher in owner happiness than any other vehicle type.
Hong Kong's Cathay Pacific Airways is increasing profit-sharing bonuses for employees after achieving record customer satisfaction scores and strong financial results in 2025. Eligible staff will receive slightly higher payouts than last year's 6.2 weeks of salary.
Electric vehicle sales may have flatlined in 2025, but owners remain loyal fans of their cars. Industry experts say better technology, expanding charging networks, and high customer satisfaction point to brighter days ahead.
