
Zipline Guide Saves Woman's Hand With Spiderman-Style Rescue
A zipline operator's lightning-fast reflexes prevented a serious injury, but it's his gentle reassurance that has millions celebrating human kindness. Averie's perfect blend of safety skills and compassion shows what customer service looks like at its best.
When a woman came speeding down a zipline at Crater Lake Zipline with her hand dangerously positioned in front of her trolley, operator Averie had seconds to prevent a terrible accident. He shouted warnings, grabbed the brake rope, and stopped her just in time to save her fingers.
But what happened next is why his video has captured hearts across social media.
Instead of lecturing the shaken guest, Averie immediately shifted into reassurance mode. "You're good, I'm gonna get you. You're good, mama," he told her as he clipped himself to the line. Then he climbed back up the cable to reach her, moving with the ease of a superhero.
Once he got her safely to the platform, Averie took a breath and explained what went wrong. He acknowledged how scary the experience must have been and made sure she felt comfortable before diving into the safety lesson. His tone stayed calm, clear, and kind throughout.
The woman went on to complete the rest of the course, eventually letting Averie catch her at the brake block and loving every minute of it.

The video showcases an impressive range of skills happening simultaneously. Averie assessed danger, executed a physical rescue, read his guest's emotional state, provided clear instructions, and offered genuine comfort. All of this unfolded in about sixty seconds.
Why This Inspires
Comments flooded in from people who work in outdoor adventure industries, praising Averie's professionalism. "Being respectful, deliberate, competent, and calm under pressure is not something most people can do," wrote one experienced guide.
Others found themselves moved by his emotional intelligence. "My eyes teared up this was handled so damn well," one viewer wrote, noting how Averie immediately addressed the woman's potential embarrassment by assuring her he wasn't mad.
Even people sitting safely at home felt the impact. "Hell he just made me feel safe on my sofa," joked one commenter.
Averie comes by his expertise honestly. His parents, Darren and Jenifer Roe, founded Crater Lake Zipline with a mission to inspire adventure and meaningful connections. Averie went on his first zipline at age seven and has logged over 2,000 hours on courses across five years as a guide.
That family mission shines through in every interaction. The company aims to help guests "embrace new challenges, create lasting memories, and share the joy of adventure." Averie delivers on that promise while keeping people safe.
This is what excellence looks like when skill meets compassion.
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Based on reporting by Upworthy
This story was written by BrightWire based on verified news reports.
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