Find uplifting stories about heroes, innovations, and solutions
18544 results for "customer experience"
One of PC gaming's most intense shooters is making the experience more accessible with seasonal content that lets players start fresh every few months. The update includes character customization that finally gives players control over their playstyle.
For decades, Costco customers have relied on a charmingly analog system to order custom cakes: fill out a paper slip, drop it in a box, and hope for the best. Now the beloved retailer is launching an app that lets shoppers customize and order cakes from their phones.
A 68-year-old tea estate just 40 minutes from Guwahati now welcomes visitors to pluck leaves, blend custom teas, and explore Assam's 200-year tea heritage. Since launching in February, Amchong attracts 10,000 guests monthly seeking authentic farm-to-cup experiences.
Former Major League pitcher Jeremy Guthrie transformed his childhood sneaker obsession into Custom Cleats, a business that converts any shoe into game-ready footwear for everyone from 3-year-olds to MLB All-Stars. His company gained massive attention when Michael Lorenzen pitched a no-hitter wearing custom Vans cleats that now live in the Baseball Hall of Fame.
Weather device company AcuRite listened when longtime customers raised concerns about being forced onto a buggy new app. The company is now delaying its planned shutdown until the new software actually works as well as the old one.
A new Adobe report reveals what customers really want from AI: faster service with a human safety net. The key to trust isn't just better technology—it's knowing you can reach a real person when it matters.
Gopal K Gureja spent 60 years proving that great customer service isn't a cost center—it's the product itself. At 90, he just released his latest book to make sure the next generation gets it right.
Nigerian customs officers saved five endangered pangolins from wildlife traffickers in Taraba State, part of a February operation that also stopped $32,000 worth of smuggled goods. The rescued animals will now receive professional care at a wildlife sanctuary.
Digital bank Monzo resolved a technical issue that temporarily left millions unable to make card payments or transfers. The UK fintech giant's backup system helped many customers stay connected during the brief disruption.
Happy Bear Coffee Company gives customers control over charitable giving by letting them direct 5% of every purchase to one of 30+ nonprofits. The Philadelphia-based coffee roaster is expanding from online-only to opening its first cafe this spring.
Ikeja Electric is returning money to thousands of customers who paid for their own electricity meters. The Nigerian power company launched an online dashboard so people can track their refunds in real time.
The AI revolution isn't removing humans from the equation. Companies are discovering that the most powerful AI systems work best when teams get closer to customers, not farther away.
A Subway employee calmly denied service to a demanding customer who refused to show respect, then simply moved on to help the next person in line. The moment, captured on TikTok, has millions celebrating her quiet dignity.
When Ring users raised privacy concerns about a controversial partnership, Amazon listened and reversed course. The tech giant's decision shows how customer voices can drive meaningful change in an era of growing surveillance worries.
Amazon accidentally blocked some longtime customers from reading product reviews while trying to stop AI bots. The company now says it's working to restore access for real shoppers caught in the crossfire.
Africa's free trade body wants to share Nigeria's homegrown customs technology with the entire continent. The digital system could end border delays and boost trade between African nations.
When Apple dropped the price on its $3,300 display, customers who paid more got a surprise refund with no hoops to jump through. The tech giant's refreshingly direct approach shows how simple doing the right thing can be.
An Israeli company is using artificial intelligence to help movie theaters fill seats and boost profits by transforming cinemas into social hubs. Bigger Picture analyzes customer data and uses AI to schedule films for maximum attendance while creating seamless experiences from parking to post-movie hangouts.
Nigerian customs officers intercepted over 220 shipments of illegal goods worth $2 million, including dangerous drugs and banned items threatening local industries. The operation also recovered nearly $500,000 in lost tax revenue while protecting communities from harmful substances. #
The pet supply company that sends sympathy cards when customers lose their pets just proved kindness is profitable. After years of losses, Chewy's focus on "empathy at scale" helped deliver $223 million in profit.
Showing 20 of 18544