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4533 results for "customer satisfaction"
For decades, Costco customers have relied on a charmingly analog system to order custom cakes: fill out a paper slip, drop it in a box, and hope for the best. Now the beloved retailer is launching an app that lets shoppers customize and order cakes from their phones.
Nigerian customs officers saved five endangered pangolins from wildlife traffickers in Taraba State, part of a February operation that also stopped $32,000 worth of smuggled goods. The rescued animals will now receive professional care at a wildlife sanctuary.
The AI revolution isn't removing humans from the equation. Companies are discovering that the most powerful AI systems work best when teams get closer to customers, not farther away.
A Subway employee calmly denied service to a demanding customer who refused to show respect, then simply moved on to help the next person in line. The moment, captured on TikTok, has millions celebrating her quiet dignity.
When Ring users raised privacy concerns about a controversial partnership, Amazon listened and reversed course. The tech giant's decision shows how customer voices can drive meaningful change in an era of growing surveillance worries.
Weather device company AcuRite listened when longtime customers raised concerns about being forced onto a buggy new app. The company is now delaying its planned shutdown until the new software actually works as well as the old one.
When Apple dropped the price on its $3,300 display, customers who paid more got a surprise refund with no hoops to jump through. The tech giant's refreshingly direct approach shows how simple doing the right thing can be.
The pet supply company that sends sympathy cards when customers lose their pets just proved kindness is profitable. After years of losses, Chewy's focus on "empathy at scale" helped deliver $223 million in profit.
Gopal K Gureja spent 60 years proving that great customer service isn't a cost center—it's the product itself. At 90, he just released his latest book to make sure the next generation gets it right.
Happy Bear Coffee Company gives customers control over charitable giving by letting them direct 5% of every purchase to one of 30+ nonprofits. The Philadelphia-based coffee roaster is expanding from online-only to opening its first cafe this spring.
Foodics brought young professionals and industry experts together at Egypt's biggest career summit to share how understanding customers drives real business success. The workshop gave graduates practical tools to turn feedback into growth strategies in a competitive market.
Hong Kong's Cathay Pacific Airways is increasing profit-sharing bonuses for employees after achieving record customer satisfaction scores and strong financial results in 2025. Eligible staff will receive slightly higher payouts than last year's 6.2 weeks of salary.
Electric vehicle sales may have flatlined in 2025, but owners remain loyal fans of their cars. Industry experts say better technology, expanding charging networks, and high customer satisfaction point to brighter days ahead.
Nearly 20,000 customers will benefit from a major settlement that lets them own gaming PCs they were renting, resolves debt, and forces clearer business practices. What started as customer frustration turned into meaningful accountability and real relief.
Electric vehicle owners in America are happier than ever with their cars, with satisfaction scores reaching a six-year high. Nearly all would buy electric again, even after federal tax credits disappeared.
Nigeria's power regulator approved compensation for thousands of premium electricity customers who didn't receive the reliable service they paid for. The move sets a powerful precedent for consumer protection in African energy markets.
Millions of Nigerian mobile users will receive compensation after their network provider failed to meet service standards. The telecom regulator is putting customers first with mandatory payouts for disruptions.
After the Supreme Court struck down Trump's tariffs, hundreds of companies are suing to recover their money. But Cards Against Humanity is doing something different: giving refunds directly to customers who actually paid the higher prices.
Amazon is returning more than $900 million to customers who didn't receive proper refunds for returned items. The settlement marks a major win for consumer protection and shows accountability in action.
While satellite internet grabs headlines, Kenya's biggest telecom just proved that reliable fiber networks are still winning the race for internet customers. In three months, Safaricom added more broadband subscribers than Starlink has gained since launching in the country.
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