AI Health Tools Launch in UK and Malaysia for Doctors

When Dr. Ezam Mat Ali finished his medical training in the UK's NHS, he expected to spend most of his time helping patients. Instead, he found himself drowning in paperwork while patients left appointments confused about their care.

So he built something to fix both problems. MedPlanner just launched two AI tools that connect doctors and patients through one intelligent system.

HEMI Health works as a clinical assistant for doctors in Malaysia and the UK. It handles medical notes, documents the reasoning behind treatment decisions, and helps doctors maintain records that stand up to professional reviews. The system tackles two issues that weigh heavily on healthcare workers: mountains of administrative work and concerns about legal scrutiny.

AskHEMI does the opposite job. This free app helps patients and caregivers manage their health between doctor visits. Users can track chronic conditions, set medication reminders, and get answers to questions after appointments. The app works in multiple languages and runs on clinical knowledge rather than random internet information.

Both tools connect to HEMI Teams, which MedPlanner already uses for hospital care coordination. That means one system follows patients from the hospital ward to home care.

The Ripple Effect

The three connected products create something healthcare has struggled to achieve: continuous support across the entire patient journey. Doctors get help with the administrative burden that drives burnout. Patients get support when they need it most, after leaving the appointment and trying to remember everything the doctor said.

MedPlanner designed the system in Southeast Asia with multilingual capabilities from the start. That approach gives it an edge in diverse markets where patients and doctors don't always speak the same first language.

Dr. Ali's background as a medical legal advisor shaped the platform's focus on documentation that protects both patients and doctors. "Doctors are buried in paperwork. Patients leave appointments confused and unsupported," he said. "We believed there was a better way."

The company established HEMI London as its international headquarters for expansion across the UK and Europe. The NHS has been actively exploring AI tools to ease staff pressures, creating demand for systems that actually work in real clinical settings.

AskHEMI launches globally today as a free download on iOS and Android, putting patient support tools in the hands of anyone who needs them.

One doctor saw broken systems and built bridges instead of complaining.