Hong Kong Firms Turn AI from Experiments into Daily Tools

Artificial intelligence is finally stepping out of the boardroom and into break rooms across Hong Kong, where employees are learning to work alongside it every single day.

At a recent gathering at Hong Kong Science Park, companies shared how they're weaving AI into actual jobs rather than just talking about it. The results show technology working best when humans stay firmly in charge.

Nan Fung Group delivered an impressive 77,000 hours of AI training last year, equal to 24 hours for every employee. Workers now use AI image generation to design real estate concepts and marketing materials, applying what they learned immediately after meetings end.

Cathay airline built an in-house AI system called Customer360 that gives staff instant access to passenger histories and preferences. Whether at check-in counters, in the cabin, or answering calls, employees can now deliver consistent, personalized service based on what the AI surfaces.

The airline is also testing AI that analyzes weather and flight data to recommend optimal altitudes for pilots. The goal is reducing vapor trails that contribute to global warming, and early trials show measurable carbon savings without adding fuel costs.

Tim Leung, who serves on the Hong Kong Science Park board, emphasized that judgment must remain with humans, especially when stakes run high. While AI excels at processing information and spotting patterns, people still need to define problems and evaluate solutions with critical thinking.

The Ripple Effect

Two Hong Kong startups are showing how AI solves practical headaches. MotoNerv converts surveillance camera footage into searchable text, solving a problem most organizations face: too many cameras, not enough eyes. Users can ask natural language questions about what happened when, and the system can trigger automated responses like dispatching cleaning robots when spills occur.

Omnichat built AI agents that handle customer conversations across WhatsApp, Facebook, Instagram, and other messaging apps. Their system manages everything from 24/7 customer service to personalized shopping recommendations that let people check out without leaving the chat.

Both companies credit Hong Kong Science Park's incubation program with helping them build credibility, especially when approaching government clients who need assurance that innovative solutions can be trusted.

The shift from experimental pilots to daily tools marks a turning point where AI stops being tomorrow's promise and becomes today's helpful colleague.