Toolbox Project Hits 10,000 Care Packages in Niagara

When James Symons handed a care package to a man in his 60s, the recipient shared something that stuck with him forever: it was the first gift he'd ever received in his entire life.

That moment in 2017 confirmed what James already knew. People in Niagara needed support, and he could help fill that gap with care packages containing hygiene products, snacks, winter gear, and something fun.

James set a modest goal of 25 packages that first year. The community rallied behind him, helping deliver 364 packages instead.

The numbers kept climbing. Year two brought 550 packages. Each year the total grew, and this year Toolbox Project Niagara will mark a major milestone: its 10,000th care package delivered.

James credits his parents, affectionately called "the elves" by volunteers, who have gathered supplies and dropped off packages from day one. He also thanks the Niagara community for making every single delivery possible.

His longtime friend Ryan Dudley nominated James for a Random Act of Kindness award, remembering how James always recognized behind-the-scenes staff when they were in university together. Ryan wanted James to feel that same appreciation.

The surprise came courtesy of the Niagara River Lions basketball team. A huge fan of the team, James thought he was just being told about an upcoming game.

Instead, players including his favorite, Keonté Kennedy, showed up in person. James received a plaque, photos with the team, and a VIP experience to watch a game in style.

Sunny's Take

James was genuinely shocked by the recognition, but that's exactly who he is. A decade of delivering thousands of care packages, and he never expected anything in return.

He spoke warmly about meeting the players, calling them humble and down to earth. The irony wasn't lost on anyone watching: James was describing himself.

While he appreciated the celebration, James quickly shifted focus back to the work ahead. Another season of giving is starting, and there are more people to serve.

The friendships built and organizations that have supported Toolbox make the journey worthwhile. And somewhere in Niagara, someone will soon receive what might be their very first gift.