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12719 results for "customer service"
Gopal K Gureja spent 60 years proving that great customer service isn't a cost center—it's the product itself. At 90, he just released his latest book to make sure the next generation gets it right.
A Subway employee calmly denied service to a demanding customer who refused to show respect, then simply moved on to help the next person in line. The moment, captured on TikTok, has millions celebrating her quiet dignity.
Millions of Nigerian mobile users will receive compensation after their network provider failed to meet service standards. The telecom regulator is putting customers first with mandatory payouts for disruptions.
While competitors rush toward automation and app-only ordering, In-N-Out Burger is doubling down on face-to-face customer service. The California chain's decision to stick with its traditional in-person model shows that human connection still has a place in fast food.
Nigeria's National Youth Service Corps received official recognition for dramatically improving how it serves young volunteers at orientation camps across the country. Better food, facilities, and services show how government agencies can transform when they commit to quality.
For decades, Costco customers have relied on a charmingly analog system to order custom cakes: fill out a paper slip, drop it in a box, and hope for the best. Now the beloved retailer is launching an app that lets shoppers customize and order cakes from their phones.
When Apple dropped the price on its $3,300 display, customers who paid more got a surprise refund with no hoops to jump through. The tech giant's refreshingly direct approach shows how simple doing the right thing can be.
The pet supply company that sends sympathy cards when customers lose their pets just proved kindness is profitable. After years of losses, Chewy's focus on "empathy at scale" helped deliver $223 million in profit.
Weather device company AcuRite listened when longtime customers raised concerns about being forced onto a buggy new app. The company is now delaying its planned shutdown until the new software actually works as well as the old one.
The AI revolution isn't removing humans from the equation. Companies are discovering that the most powerful AI systems work best when teams get closer to customers, not farther away.
New York City's new tech chief is deploying a rapid-response team to transform frustrating government websites and services in just 12 weeks. The "PIT Crew" starts by helping residents cancel unwanted subscriptions more easily.
A sports shop owner in Etawah, India turned three decades of experience into something new: professional racket stringing service that locals no longer have to travel hours to find. With government support, S.P. Gupta now offers the specialized service right in his district.
Nigeria's power regulator approved compensation for thousands of premium electricity customers who didn't receive the reliable service they paid for. The move sets a powerful precedent for consumer protection in African energy markets.
Lagos State Governor Babajide Sanwo-Olu presented 100 brand new cars to public service directors this week, calling it an investment in better governance. The move aims to boost efficiency and show that excellence in public service gets rewarded.
A Southern Oregon nonprofit trains service dogs specifically for children and young adults with disabilities, but they need more volunteers to raise puppies. Canine Angels has graduated 120 service dogs and relies on volunteer families to care for puppies during their critical first year.
Nigerian telecom customers will now receive direct compensation when their mobile networks fail to meet service standards. The new directive shifts accountability from fines alone to putting money back in subscribers' pockets.
Nafisat Balogun made history twice: first as Nigeria Customs Service's only female pilot, and now earning her US commercial multi-engine license. Her journey from cabin attendant to breaking barriers in male-dominated aviation shows what determination can achieve.
After a decade of research, scientists created a button service dogs can actually press themselves to control home appliances. The innovation gives 500,000 U.S. service dogs more independence and teaches designers new lessons about creating better products.
Nigerian customs officers saved five endangered pangolins from wildlife traffickers in Taraba State, part of a February operation that also stopped $32,000 worth of smuggled goods. The rescued animals will now receive professional care at a wildlife sanctuary.
Four police officers from Pune, India, have been nominated for the President's Medal for Distinguished Services ahead of Republic Day. Their combined decades of service include solving major crimes, anti-insurgency operations, and keeping communities safe.
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