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Since 1984, In-N-Out Burger has run its own training center where employees learn to become restaurant managers. The program has helped the beloved chain grow from one tiny drive-thru to over 400 locations while promoting leaders from within.
While competitors rush toward automation and app-only ordering, In-N-Out Burger is doubling down on face-to-face customer service. The California chain's decision to stick with its traditional in-person model shows that human connection still has a place in fast food.